Terms of Use

These terms are between you and Music 4 Humans LLC. They apply to your use of the platform subject to any notice or agreement required by applicable law. Creating an account or booking a lesson after these terms have been presented to you indicates your agreement where legally permitted. Publication alone does not change an existing signed agreement or the terms of an existing booking.

Music 4 Humans connects families with music teachers, and runs music programs with schools and community partners. Teachers who offer private lessons through the marketplace generally do so as independent professionals; other instructors work under different arrangements. Which applies to a given teacher is set by their own agreement with us and by law, not by this page. We provide the place to find a teacher, book them, pay them and message them.

• You must be 18 or older to create an account.
• A child takes lessons through a parent or guardian’s family account. Children do not get their own logins.
• You are responsible for what happens under your account, and for keeping your password to yourself.
• Tell us the truth when you register, and keep it current.

• The price shown at booking is the price you pay for that lesson or package.
• For a recurring lesson, the billing schedule shown when you enrol or manage the booking is the one that applies. Where lessons are billed monthly, we collect in advance and tell you what is coming before we charge it.
• As a general rule you can cancel or move a lesson up to 24 hours before it starts; inside 24 hours the lesson is owed, and whether to offer a makeup is the teacher’s call.
• A free trial lesson, where a teacher offers one, is one per family per teacher.
• If a payment fails we will tell you and try again. Repeated failure can pause lessons.
• Where the cancellation, refund or billing terms shown for a particular booking, program, camp or package differ from this section, the terms shown for that booking apply.
• Refunds outside those rules are at our discretion, and we would rather fix the problem than argue about it.

• If you offer private lessons through the marketplace, your agreement with us sets out your status, and these terms do not change it. Where you are engaged as an independent professional, you set your rates within the platform’s structure and decide who you take on.
• Where you work as an independent professional, you are responsible for your own taxes, insurance and any licence your work requires.
• Payouts run through Stripe on the platform’s schedule, after lessons are confirmed as delivered.
• Keep your profile honest. Do not claim a qualification you do not hold.
• Teach the lessons you agreed to teach, on time, and tell us and the family as early as you can when you cannot.

Messaging is there to arrange and support lessons. It is between adults: a teacher and the adults who manage a family.

• Messages are checked automatically before delivery. A message that trips an elevated-risk rule may be held for review or blocked before anyone sees it.
• Until a family has booked with a teacher, contact details in a message are withheld from the recipient.
• Do not arrange payment outside the platform for lessons booked here.
• Do not send abuse, threats, sexual content, or anything you would not want read back to you by a reviewer.
• Do not use messaging to advertise, recruit or spam.
• We can hold, block or remove a message, freeze a conversation, and suspend an account, when these rules are broken.
• Report anything that worries you. Reports go to a reviewer, not into a queue nobody reads.

By creating an account you agree that we may send you notices about your account, bookings, payments, safety and the service electronically, by email and in the app. Keep your email address current, because that is where those notices go.

Promotional email is separate: every promotional message carries an unsubscribe link, and unsubscribing does not stop the essential notices above.

• You can review a teacher you have actually taken lessons with.
• Reviews are your opinion. Keep them about the lessons, and keep them true.
• We remove reviews that are abusive, or that are not from a real lesson. We do not remove a review because a teacher did not like it.

• Impersonate somebody else, or claim to be from Music 4 Humans.
• Scrape the site, or try to pull teacher lists or family details out of it.
• Break, probe or work around the platform’s security, or try to reach records that are not yours.
• Use the platform to break the law, or to harm anybody, particularly a child.
• Upload anything you do not have the right to upload.

What you write and upload stays yours. You give us permission to store it, show it to the people it is meant for, and use it to run and improve the service. For a teacher profile, that includes showing it publicly on the site.

We do not use your photos or your child’s photos in marketing unless you have given us a media release that says we can.

• You can close your account at any time by writing to us.
• We can suspend or close an account that breaks these terms, or where we believe somebody is at risk.
• Lessons already paid for are either delivered or refunded when we close an account, unless it was closed for abuse.

We are responsible for the services we agree to provide and for our own acts and omissions under applicable law. A teacher’s responsibilities depend on the lesson or program, their agreement with us and applicable law. These terms do not make every teacher an independent contractor or remove responsibility that the law places on us for an instructor’s conduct.

Music learning takes time and practice. We do not guarantee a particular level of progress, audition result or other learning outcome. We work to keep the platform available and accurate, but we cannot guarantee uninterrupted access or that every error will be prevented. To the extent permitted by law, the online platform is provided “as is” and “as available”, without implied warranties of merchantability, fitness for a particular purpose or non-infringement. This does not remove our obligation to provide purchased services or any warranty or remedy required by law.

You are responsible under applicable law for harm caused by your own unlawful conduct or misuse of the service. These terms do not require you to defend us or reimburse us for claims caused by our own conduct, or impose a separate obligation to indemnify us.

Colorado law governs these terms, except that you keep any mandatory protections available under the law where you live. If a dispute arises, please contact info@music4humans.com so we can try to resolve it. Contacting us is not a condition of bringing a claim and does not pause any legal deadline. Either party may use a court with jurisdiction, including an eligible small-claims court. These terms do not require arbitration or waive the right to participate in a class action, seek urgent court relief, or complain to a regulator.

If a court finds a provision unenforceable, that provision will be set aside to the extent necessary and the remaining terms will continue to apply where legally possible. Nothing in these terms takes away rights or remedies that applicable law does not allow you to waive.

When we change these terms we change the date at the top, and we tell you about a change that materially affects you before it applies to you. Where notice or affirmative agreement is required, a change applies only after that requirement is met. Changes apply prospectively and do not release existing claims.

Music 4 Humans LLC, 1111 S Pierce St., Lakewood, CO 80232, United States. info@music4humans.com.