Privacy Policy

• We collect what we need to run music lessons: who you are, who your child is, when the lessons are, what happened in them, and how you pay.
• We use information to provide the service, not to sell it or target advertising. Our public website uses Google Analytics to count visits, with its advertising features switched off. It loads no advertising or social-media tracking scripts.
• Payments are handled by Stripe. Your card number never reaches our servers.
• A parent or guardian holds the family account. A learner added to a family as a dependent has no login of their own, and messaging between families and teachers is adults only.
• A small number of outside companies help us run the service. They are named below, along with the main types of information they receive from us.
• You can ask us what we hold about you, ask us to correct it, or ask us to delete your account, and appeal if we say no. Write to info@music4humans.com.

The rest of this page is the detail behind those six lines. Where a practice is still changing, we say so rather than describing an intention as if it were already true.

Music 4 Humans LLC runs Music 4 Humans, a place to find a music teacher and take private lessons, and school and community music programs. We are responsible for the personal information described here, except where we handle information solely on behalf of a school or other organisation under a separate agreement with them.

Post: 1111 S Pierce St., Lakewood, CO 80232, United States. Email: info@music4humans.com.

This policy covers music4humans.com, the family and teacher areas of the app, and the emails we send. It does not cover a teacher’s own website or social accounts, or anything you do off the platform.

Most of our learners are children, and their information is here because a parent or guardian put it there. We collect it to teach them music, keep them safe during a program, and tell you how they are getting on.

• A learner added to a family as a dependent has no password and cannot sign in. An adult who takes lessons themselves does hold their own login.
• Messaging is adults only. A child is never a participant in a conversation with a teacher, not even to read it.
• A child’s record is visible to the adults who manage their family, the teachers and assistants assigned to them, and our own staff.
• If you ask us to share a progress page by link, anyone holding that link can see that learner’s progress until you revoke it. Treat it like a key.
• We rely on the adult who adds a learner being their parent or legal guardian, or authorised by one.
• If you believe a child’s information reached us without a parent or guardian’s involvement, write to info@music4humans.com and we will remove it.

Messaging lets the adults in a family and a teacher talk on the platform.

• Every message is checked automatically before it is delivered. Most are delivered immediately.
• A message that trips a risk rule is held back and looked at more closely before it goes anywhere. That closer look can involve an outside AI service, or a person at Music 4 Humans, or both.
• A message that is clearly abusive can be blocked and kept as evidence, and a conversation can be frozen.
• Before a family has booked a lesson with a teacher, phone numbers, email addresses, links and social handles in a message are withheld from the recipient. We keep the original text so we can review it.
• Talk of paying outside the platform is delivered, but flagged for us to look at.
• You can report a message. Doing so puts that conversation in front of a reviewer.
• Access to conversations is limited to authorised reviewers, and is used for safety, moderation, reports, support and enforcing our terms. Every time a reviewer opens a conversation, and every time one views text that was withheld, it is recorded.

These are the companies that hold or handle personal information on our behalf. Each one only receives what it needs for the job next to its name.

Each company receives what is described next to its name, plus the technical information any provider handles in the course of the job, such as IP addresses, request headers and server logs. We also share information when we have to: with a teacher about the learners they teach, with a family about their own learners, and with authorities when the law requires it or where someone’s safety is at stake.

• Our staff can see the records needed to run the business: accounts, lessons, billing, waivers and program registrations.
• An administrator can open the app as another user to diagnose a problem. Each time that happens it is recorded.
• Message conversations are handled more narrowly: only a person holding the reviewer role can open them, and each time one does it is recorded alongside the conversation.

Planned limits are not current deletion guarantees. You can request deletion now, and we review requests individually, including any legal obligation or unresolved dispute requiring us to keep particular records. We will update this policy when the planned retention schedule is in operation.

Depending on where you live, you may have privacy rights under your local law, including the ones below. We try to honour a reasonable request even where the law does not require us to.

• Ask for a copy of what we hold about you or your child, or for it in a portable form.
• Ask us to correct anything wrong. Most of it you can edit yourself in your account.
• Ask us to close your account and delete your information. We keep what the law requires us to keep, and we assess messages already shared with another person separately, taking their rights and any necessary safety records into account.
• Stop promotional email at any time using the unsubscribe link in it. You will still get the essential messages about your lessons, your payments and your account.
• Ask us not to use a particular piece of information, and we will tell you plainly whether we can still provide the service without it.

Write to info@music4humans.com. We answer these ourselves, so tell us plainly what you want. We may need to check who you are first, and where a request is about a child, that you are entitled to make it. We answer within the time the law allows, which in Colorado is 45 days, extendable once where a request is complex.

• Traffic to the site and the app is encrypted.
• The database refuses to hand a family another family’s records; that rule is enforced by the database itself, not only by the app.
• Signatures, signed waivers and pay documents sit in private storage that is not reachable by a public link.
• Card numbers are never stored by us.

No service can promise perfect security, and we will not pretend otherwise. If a security breach affects your personal information, we will investigate it promptly and give whatever notice the law requires. We would rather tell you than wait to be made to.

We are based in the United States. Our service providers may process information in the United States and other countries where they operate, including when routing website traffic. If you use Music 4 Humans from another country, your information may be transferred internationally; privacy protections can differ between countries.

When we change this policy we change the date at the top. If a change matters to you, such as a new company receiving your information, we will say so rather than leave you to spot it.

Music 4 Humans LLC, 1111 S Pierce St., Lakewood, CO 80232, United States. info@music4humans.com.