1- How do I attend my lesson?
You will receive a confirmation email and a notification on your Dashboard as soon as your teacher approves your lesson request. The email and notification will contain a zoom link to the lesson meeting. You can then use that link to join the lesson. For subscribed students with weekly lessons, you can use the same link every week.
2- Can I test out my Zoom settings ahead of time?
Yes, you can and you should! We recommend testing your video conference at least 15 min before each lesson to avoid any unwanted technical issues during the lesson.
3- What is the refund policy with Music 4 Humans?
Everyone’s learning experience is unique and we understand that taking lessons can be challenging. If you need to stop taking lessons for any reason, we will refund any unused paid lessons or remaining subscription time on your calendar.
4- How should I pay my teacher?
Never pay outside of Music 4 Humans. Always book and pay for your lessons or services directly through Music 4 Humans. That way you’ll be protected by our Terms and Privacy policies. If anyone on the Music 4 Humans platform asks you to pay off-site or through a 3rd party company, report it to us immediately. Simply reach out to the contact section, email us at info@music4humans.com.
5- What do I need to prepare for my online lesson on Zoom?
You will need a computer or tablet with a webcam and microphone that is connected to a reliable Internet connection with a download speed preferably above 25 Mbps. Your instrument, and/or any equipment recommended by your teacher prior to the lesson. Plan ahead and make sure to test your camera, microphone, and internet connection at least 15 min before your lesson to avoid any technical issues during your lesson.
6- Do you have any tips for finding the best teachers?
Use the browsing menu or Go to Explore your possibilities and use the search filters to find the teachers best matched to your instrument, skill level, learning goals, and availability. If you are interested in a particular teacher but would like to learn more about his/her approach prior to booking a lesson, feel free to contact us.
If you would prefer that Music 4 Humans handle the search for you instead of the other way around, write us at info@music4humans.com and let us know what you are looking for.
7- What is the best way to communicate with my teacher?
Always communicate directly through the Music 4 Humans messaging center. To be able to communicate with your preferred teacher you will be asked to register an account and secure a payment method before being able to reach out to them. If you have any questions before doing so please contact us and it will be our pleasure to answer any questions you may have. Once you’ve booked a lesson, you’ll be able to communicate with your teacher at any time directly through the platform. Never share any unnecessary personal information directly with anyone.
8- How do I reschedule a lesson?
Log into your account and first go to the Booked Lesson section of your Dashboard. On your scheduled lessons, there will be a button that says “Reschedule.” If you click on it, you will see the available options of the teacher’s calendar where you can choose a time to reschedule. If you need to reschedule a lesson, please do so at least 24 hours before the scheduled lesson time so that your teacher will not be inconvenienced. It is also recommended that you send a short message to your teacher explaining the circumstances behind the rescheduling.